10-04-2008 11:44 AM - edited 03-18-2019 09:45 PM
When trying to run the CUE Initialization Wizard I get an error saying "JTAPI login failed." (See attachments.)
I have followed the steps outlined in this document: http://www.cisco.com/en/US/products/sw/voicesw/ps5520/products_configuration_example09186a0080289ef0.shtml#cm5andlater
But this failure persists no matter what I change. The Web Username and password work fine and I am able to import users from CCM. I saw a few posts mentioning this error, but it applied to CM4 and an IIS permission problem. I verified that the CTIManager service is running and the JTAPI user account is a member of the "Standard CTI Enabled" group. What else can I check?
Solved! Go to Solution.
10-05-2008 07:50 PM
Try changing the password something simple like 12345
10-05-2008 07:50 PM
Try changing the password something simple like 12345
10-06-2008 01:10 PM
You know I tried that exact thing twice before but rather than be a punk about it I went ahead and tried it one more time and it's working now! Go figure. Thanks for your help! I must've had some fat fingers in there something serious!
10-06-2008 01:13 PM
No problem, I do it all the time. The other day I was setting up a new cluster and adding the subscriber in... I must have tried adding it in about 5x, reload, nothing would work. Turns out I had the CAPS lock on when I entered in the Cluster password. jezzzzzzzzzz.
Glad it worked! Those service accounts, it's a bug. Only use simple passwords for JTAPI, AXL, Unity Connection setup, etc.
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