Hello, Would somebody please kindly point me to where I can find out what the 'Primary Extension' field is intended for within Callmanger? Also does anybody know if there is a difference between it's function within versions 4 Callmanager and version 6 UCM?
I am trying to find a way of making a line other than line 1 on a 7931/7941/7961 go off hook when lifting the handset receiver. I have a group of users who all have shared lines and none of their personal extension numbers are on line 1 of their handsets.
Using a combination of 'primary extension' on the end user page and the 'auto select line' feature on the device settings allows us to receive incoming calls on their line (not line 1) by lifting the handset (even if another call arrived on another line first). I just can't believe that this can't be applied to outgoing calls also.
FYI I have raised this with TAC and they said that primary extension setting is ONLY for the AXL integration with unity connection. I find this difficult to believe seeing as this setting has been there for years before Unity Connection was released.
I anybody is able to help it would be much appreciated.