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UCM 6.1.2: How to see the logs

krishnamurthy.mh
Level 1
Level 1

‎10-05-2008 11:22 PM - edited ‎03-15-2019 01:44 PM

Hi,

Running UCM 6.1.2 cluster.

Currently facing some call drop issue.

Please let me know how to see the logs in UCM 6.1.2 Server.

Thanks & Regards,

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tim.giles
Level 4
Level 4

‎10-06-2008 01:14 AM

Hi,

You'll be able to view the logs through RTMT (Real-Time Monitoring Tool).

Just install the plugin from CallManager and launch the app. Then browse to Tools > Trace > Trace & Log Central.

Double click on "collect files" and you can specify from here exactly what logs from what servers you want to collect.

Download them to a local drive where you can view them.

More information here:

http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/service/6_1_1/rtmt/rttlc.html

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