I am developing CRS Script and i have couple of questions regarding the same, i feel they are pretty simple, however i am unable to map them in my mind.
I am capturing CLI of the customer, fetching and storing customer information in variables from the database using DB Read and DB get
Question 1). I have to do screen pop to the CAD, for E.g if i have Sales as department and i have menu playing
Press 1 - Real Estate
Press 2 - Asset Management
Press 3 - for something and so on
Now when the caller presses for e.g option 1, than i want to pop
1. Customer name - which i will get from DB
2. Customer information - which again i'll get from DB
3. Option customer selected? how to get the selected option to be popped up? as above customer selected real estate, will/can i get the option as real estate popped up with other information of client? IF i can than please help on how?
Question 2) There is a option where i have to go and read the database and than i have to play the information which is in the database.
E.g if customer has total wealth as 10,000 USD, how to play the amount which i retrieve from the database? and which variable to store that in ? do i have to use document variable? i am little confuse here, so need assistance.
Question 3) In the IVR flow i have option in every menu to back to to previous menu press *. I understand i can use Label and Goto if i am in same Flow. for E.g If i have second level and i want to jump to level 1 by pressing * how do i do it? or If i have have third level menu and i want to go back to second level menu how do i do it? as they are in two different scripts i am calling the scripts using call subflow. Or am i doing it wrong?
Please advise the above questions and your response will be highly appreciated.