Hi. I need to know difference between the two scripts. I have attached the screen shots. pls explain. The first one i took it from IPCC ENT and second script is from IPCC Express. what is the difference. how to create it. I know ipcc exp script is through Script editor. But what about the first one,how to create, any documents.
Here is a basic document for ICM Enterprise Scripting: http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/ipcc_enterprise/ipccenterprise7_0/user/guide/ipce70sg.pdf
You can get detail of the nodes with some example scripts at the end of IPCC Enterprise/ICM Scripting here.