Hi. Is there a way to get reporting statistics that will tell me how many times callers choose each menu item in an IVR? For example, in a menu where Press 1 for Dept 1, Press 2 for Dept 2, Press 3 for Dept 3. Is there something that will tell us how many people chose Dept 1 vs Dept 2 or Dept 3?
I have this problem too.