We have 7941s and 7961s using various (mostly GN Netcom) headsets plugged into the headset jack (i.e. not using lifters, etc). When the headset is active, the audio still comes through the handpiece speaker.
This is a problem for the clients when they are conducting consultations and the customer can hear the phone conversation through the handpiece speaker which is still on hook.
Is there a way to turn off the handpiece audio when using a headset, or is this the default behaviour?
We are running CM 6.1(2) and 7941s are running code 8.3.4.