10-06-2008 11:42 PM - edited 03-18-2019 09:45 PM
We have successful installed CallManager 6.1.1.3000-2 and we want to integrate CUE version 3.1. We've followed instructions "CallManager for Cisco Unity Express Configuration Example Document ID: 60002" and passed CUE wizard but when we access CUE through gateway and put command "my-cue> show ccn status ccm-manager" we got
"JTAPI Subsystem is not registered with any Call Manager"
Any idea where and what is the problem?
In the attch we posted configuration of CUE and also some information.
10-08-2008 03:13 AM
Hi, we got a similar problem recently. However we can dial the CUE pilot number and we can access voice messages etc. So we are not so worried about the ccn status. Can you dial the main CUE number?
Chandrasen
10-08-2008 04:42 AM
Does the CUE CTI Route Point and ports show registered from the CallManager admin web page?
If so, then it's likely a cosmetic issue. Clearly not ideal, but at that point you should be able to make calls and use the system.
You'd have to open up a TAC case. They may need to get the JTAPI traces from CUE and at a minimum get the output from:
show sysdb /sw/apps/wf/ccnapps/runtime/callmanager
10-13-2008 06:29 AM
10-13-2008 08:27 AM
Try resetting the JTAPI passwords to something like 12345. For whatever reason, they do not like complicated passwords.
10-14-2008 01:20 AM
I've done it but I got the same message:
my-cue> show ccn status ccm-manager
JTAPI Subsystem is not registered with any Call Manager
Also when I try call CTO port 100,101,102,103 I've got busy ton.
12-23-2008 04:07 AM
Hi, did you get a fix for this? I have the same problem and can't find a resolution anywhere.
Thanks
12-23-2008 10:38 AM
Hi! I have the same problem, but in my case the JTAPI user and password are correct. From the CUE I can see the CTI ports and CTI Route points configured previously on CUCM. But on CUCM the CTI ports and the CTI Route points appears like Unknown.
Any idea where is the problem?
CUE version: 3.2.1 (NM in 2811)
CUC version: 5.1.3.5000-3
Cisco IOS Software: 2800 Software (C2800NM-IPVOICEK9-M), Version 12.4(22)T
Thanks!
01-24-2009 12:47 PM
I am running into the same issue. Can anyone please post the fix if they have it?
Thanks.
01-24-2009 05:36 PM
Here is my issue. CUE does not save JTAPI password, it looses it after a reboot.
I kept resetting via CLI and after 3-4 change/reboot CUE JTAPI finally sync'd up with CCM.
01-25-2009 12:28 PM
Hi, make sure that the jtapi user password configured in your CUE is the same as the jtapi user password configured in your CUCM, disassociate the CTI RP and CTI Ports and associate it again to the jtapi user, if is possible try to reload the CUE.
Hope this help
David.
01-26-2009 01:47 AM
The thing that fixed it for me was restarting the CTIManager in CallManager Serviceability, Tools, Feature Services.
02-18-2009 07:19 AM
I have CallManager 6.1 and CUE 3.1 and I used the "CallManager for Cisco Unity Express Configuration Example Document ID: 60002" for the configuration. I have all the CTIs and CTI RP registered and also I have a Voice Mail Pilot Number configured. When I dial the DN of Voice mail it does nothing and after a while I've got bussy tone. I tried to restart the CTI Manager on CCM but nothing changed. Can someone help on this?
02-18-2009 07:46 AM
Hi,
Could you please post the router config please?
Thanks
Chandrasen
02-18-2009 08:15 AM
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