Cisco Works dosen't display Graphical Data for all devices.

kholst · ‎10-07-2008

I'm using Cisco Works v. 3.0. When I generate a report for with the following settings : [Inventory] [Chassis Summary Graph] some of the devices is without graphical data :

Total number of devices: 173

Devices with Graphical Data: 140

Devices without Graphical Data: 33 ( 172.25.180.45, 172.25.188.4...

If I then try to look one of the devices up using [Device Diagnostic Tool -> Device center] it responds without any problem.

Any ideas why some devices dosen't get displayed in the report?

Regards

Kim Holst, NSafe ApS

Joe Clarke · ‎10-07-2008

The devices without data have not had their inventory successfully collected. If you perform an inventory collection for one such device under RME > Devices > Inventory > Inventory Jobs, this problem should go away. However, if you get an error collecting this device's inventory, you may be seeing an RME or device bug.

Martin Ermel · ‎10-07-2008

also verify that none of the devices for which data is missing is listed in RME as an ALIAS, CONFLICTING or SUSPENDED devivce.

RME > Devices > Device Management