HWIC Card problem

Answered Question
Oct 7th, 2008

Hi Everybody,

I am having problems with my 1841 recognizing the ADSL/SDSL HWIC cards. If I install a normal WIC card, then the problem disappears.

First I thought that the problem is the IOS version, but even after upgrading to a higher IOS version, I still have got the same problem.

Here is the show version output:

============

Cisco IOS Software, 1841 Software (C1841-ADVSECURITYK9-M), Version 12.4(21), REL

EASE SOFTWARE (fc1)

Technical Support: http://www.cisco.com/techsupport

Copyright (c) 1986-2008 by Cisco Systems, Inc.

Compiled Thu 10-Jul-08 00:16 by prod_rel_team

ROM: System Bootstrap, Version 12.4(13r)T, RELEASE SOFTWARE (fc1)

Satellite_office uptime is 19 minutes

System returned to ROM by reload at 13:10:16 UTC Tue Oct 7 2008

System image file is "flash:c1841-advsecurityk9-mz.124-21.bin"

This product contains cryptographic features and is subject to United

States and local country laws governing import, export, transfer and

use. Delivery of Cisco cryptographic products does not imply

third-party authority to import, export, distribute or use encryption.

Importers, exporters, distributors and users are responsible for

compliance with U.S. and local country laws. By using this product you

agree to comply with applicable laws and regulations. If you are unable

to comply with U.S. and local laws, return this product immediately.

A summary of U.S. laws governing Cisco cryptographic products may be found at:

http://www.cisco.com/wwl/export/crypto/tool/stqrg.html

If you require further assistance please contact us by sending email to

[email protected].

Cisco 1841 (revision 7.0) with 233472K/28672K bytes of memory.

Processor board ID FCZ123211WC

2 FastEthernet interfaces

1 Virtual Private Network (VPN) Module

DRAM configuration is 64 bits wide with parity disabled.

191K bytes of NVRAM.

62720K bytes of ATA CompactFlash (Read/Write)

Configuration register is 0x2102

show flash:

===========

-#- --length-- -----date/time------ path

1 18716748 Aug 6 2008 00:35:30 +00:00 c1841-advsecurityk9-mz.124-3i.bin

2 2746 Aug 6 2008 00:51:14 +00:00 sdmconfig-18xx.cfg

3 931840 Aug 6 2008 00:51:36 +00:00 es.tar

4 1505280 Aug 6 2008 00:52:00 +00:00 common.tar

5 1038 Aug 6 2008 00:52:22 +00:00 home.shtml

6 112640 Aug 6 2008 00:52:40 +00:00 home.tar

7 527849 Aug 6 2008 00:53:00 +00:00 128MB.sdf

8 21270976 Oct 6 2008 16:26:38 +00:00 c1841-advsecurityk9-mz.124-21.bin

20926464 bytes available (43085824 bytes used)

I have run out of ideas, so I would be really grateful if someone could assist me with resolving this problem.

Should I have missed out any important details, please let me know.

Thanks for your help in advance,

@

I have this problem too.
0 votes
Correct Answer by Richard Burts about 8 years 2 months ago

Actually the code that you are running is 12.4 main line code (c1841-advsecurityk9-mz.124-21.bin) and the recommended versions were in the T train or the XJ train (both trains are where newer technologies are introduced). So I suspect that you issue is indeed the version of code that you are running. I suggest that you try something recent in the 12.4T train and see if it does not resolve your issue.

HTH

Rick

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tcordier Tue, 10/07/2008 - 07:23

We have none of those in use currently, so I could not check. On CCO it says

- Minimum IOS Release 12.4(11)XJ

- Recommended IOS Release 12.4(6th)T

- Feature Set IP Base and up

Your IOS should be fine, but you may want to check with the recommended IOS (that is a long shot!).

Regards, Thomas

NouveauSolutions Tue, 10/07/2008 - 11:30

Thanks Thomas,

Appreciate your help! Can you think of anything other than the IOS that can cause this problem (supposing that the HWIC cards are working)

Cheers,

@

tcordier Wed, 10/08/2008 - 04:31

To be honest, not really. I would open a TAC case, there may be a bug for some releases.

Good luck ... Thomas

Correct Answer
Richard Burts Wed, 10/08/2008 - 04:47

Actually the code that you are running is 12.4 main line code (c1841-advsecurityk9-mz.124-21.bin) and the recommended versions were in the T train or the XJ train (both trains are where newer technologies are introduced). So I suspect that you issue is indeed the version of code that you are running. I suggest that you try something recent in the 12.4T train and see if it does not resolve your issue.

HTH

Rick

Richard Burts Wed, 10/08/2008 - 08:49

Thank you for posting back to the thread indicating that you had solved your problem. I am glad that my suggestion did point you in the right direction. Thank you for using the rating system to indicate that your problem was resolved (and thanks for the rating). It makes the forum more useful when people can read about a problem and can know that a response did lead to a successful solution.

The forum is an excellent place to learn about Cisco networking. I encourage you to continue your participation in the forum.

HTH

Rick

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