Notification without Unified Communication

Answered Question

Can someone tell me my options for notification of voice messages if we are not unified enabled? Unity 4.2.1

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Correct Answer by jguggehe about 8 years 1 month ago

Ahh, now I think I understand. Sorry for the earlier confusion.

Take a look at this link. It's an older doc, but should still be mostly applicable:

http://www.cisco.com/en/US/customer/products/sw/voicesw/ps2237/products_configuration_example09186a008015ceec.shtml#steps

Essentially, you can have something like a GDM notify alternate extensions, or you could create rules that would forward message copies to other boxes as well.

Is this more along the lines of what you are hoping to do?

Correct Answer by ranpierce about 8 years 1 month ago

If you want to do a second line on your phone and have messages sent to that extension that is possible. However this will need to be a shared line.

You will only get the mail icon on the display. No red light.

Make a tech support subscriber in Unity and configure the lines on the phones in ccm.

rlp

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jguggehe Tue, 10/07/2008 - 09:22

Good afternoon,

There are a variety of notification options available within Unity.

Please see the following which briefly outlines the notifications available:

Cisco Unity System Administration Guide (With Microsoft Exchange), Release 4.0(5) - Subscriber Settings 

http://www.cisco.com/en/US/docs/voice_ip_comm/unity/405/administration/guide/ex/sag_0170.html#wp1150199

If you found this post helpful, please rate it.

Thanks,

John

jguggehe Tue, 10/07/2008 - 10:39

Hmm, maybe I'm not quite understanding what it is you are trying to accomplish.

You want this to be done based on a certain message criteria - not just for any message received?

If I recall correctly, you can have specific actions if the message is marked as important vs. what you have happen for general messages, but beyond that I'm not sure.

Correct Answer
ranpierce Tue, 10/07/2008 - 11:02

If you want to do a second line on your phone and have messages sent to that extension that is possible. However this will need to be a shared line.

You will only get the mail icon on the display. No red light.

Make a tech support subscriber in Unity and configure the lines on the phones in ccm.

rlp

Correct Answer
jguggehe Tue, 10/07/2008 - 11:05

Ahh, now I think I understand. Sorry for the earlier confusion.

Take a look at this link. It's an older doc, but should still be mostly applicable:

http://www.cisco.com/en/US/customer/products/sw/voicesw/ps2237/products_configuration_example09186a008015ceec.shtml#steps

Essentially, you can have something like a GDM notify alternate extensions, or you could create rules that would forward message copies to other boxes as well.

Is this more along the lines of what you are hoping to do?

rob.huffman Tue, 10/07/2008 - 11:56

Hi Daniel,

Just to add a note to the great tips from Randy and John :) This change will light the RED MWI Lamp as well.

You will just need to tweak the Message Lamp Setting in CCM for the xxxx (Support line) Line appearance on the IP Phones;

For the Line Setting on xxxx (on each phone that has the Support Line)-

Line Settings for this Device - Changes affect only this device

Message Waiting Lamp Policy - Light and Prompt

The RED Message Lamp will then work for this Secondary line. Otherwise you will just get the "Flashing Envelope" Icon for new messages.

Hope this helps!

Rob

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