10-07-2008 08:42 AM - edited 03-18-2019 09:46 PM
Can someone tell me my options for notification of voice messages if we are not unified enabled? Unity 4.2.1
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10-07-2008 11:02 AM
If you want to do a second line on your phone and have messages sent to that extension that is possible. However this will need to be a shared line.
You will only get the mail icon on the display. No red light.
Make a tech support subscriber in Unity and configure the lines on the phones in ccm.
rlp
10-07-2008 11:05 AM
Ahh, now I think I understand. Sorry for the earlier confusion.
Take a look at this link. It's an older doc, but should still be mostly applicable:
Essentially, you can have something like a GDM notify alternate extensions, or you could create rules that would forward message copies to other boxes as well.
Is this more along the lines of what you are hoping to do?
10-07-2008 09:22 AM
Good afternoon,
There are a variety of notification options available within Unity.
Please see the following which briefly outlines the notifications available:
Cisco Unity System Administration Guide (With Microsoft Exchange), Release 4.0(5) - Subscriber SettingsÂ
If you found this post helpful, please rate it.
Thanks,
John
10-07-2008 10:35 AM
Thanks, but I guess what I was looking for is. Can I get notification of a voicemail on my line apperance? Or receive an email that alerts me to check a certain voicemail?
10-07-2008 10:39 AM
Hmm, maybe I'm not quite understanding what it is you are trying to accomplish.
You want this to be done based on a certain message criteria - not just for any message received?
If I recall correctly, you can have specific actions if the message is marked as important vs. what you have happen for general messages, but beyond that I'm not sure.
10-07-2008 10:49 AM
Let me clarify
If I check a second voicemail box, say for tech support and I want to get notified on my phone by lighting up the second line when this box has a voicemail. Is this possible?
I was also wondering if it's possible to open this voicemail box up in outlook?
10-07-2008 11:02 AM
If you want to do a second line on your phone and have messages sent to that extension that is possible. However this will need to be a shared line.
You will only get the mail icon on the display. No red light.
Make a tech support subscriber in Unity and configure the lines on the phones in ccm.
rlp
10-07-2008 11:09 AM
Thanks guys for the fast response, so there is no way to get my line to light up when there is a message on this alternate ext. I guess that makes sense
10-07-2008 11:05 AM
Ahh, now I think I understand. Sorry for the earlier confusion.
Take a look at this link. It's an older doc, but should still be mostly applicable:
Essentially, you can have something like a GDM notify alternate extensions, or you could create rules that would forward message copies to other boxes as well.
Is this more along the lines of what you are hoping to do?
10-07-2008 11:56 AM
Hi Daniel,
Just to add a note to the great tips from Randy and John :) This change will light the RED MWI Lamp as well.
You will just need to tweak the Message Lamp Setting in CCM for the xxxx (Support line) Line appearance on the IP Phones;
For the Line Setting on xxxx (on each phone that has the Support Line)-
Line Settings for this Device - Changes affect only this device
Message Waiting Lamp Policy - Light and Prompt
The RED Message Lamp will then work for this Secondary line. Otherwise you will just get the "Flashing Envelope" Icon for new messages.
Hope this helps!
Rob
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