Extension Mobility Error: [6]

Unanswered Question
Oct 7th, 2008
User Badges:


i have done an upgrade from 4.2.1 sr1b to 4.2.3.when i try to select the extension mobility service the Error [6] is displayed and cannot be logged.

Please i need help.


  • 1
  • 2
  • 3
  • 4
  • 5
Overall Rating: 4 (2 ratings)
Chad Stachowicz Tue, 10/07/2008 - 13:57
User Badges:
  • Silver, 250 points or more

Look into the install Guide... The link for the service changed between the versions! You just need to update the service URL!


tim.giles Tue, 10/07/2008 - 23:22
User Badges:
  • Silver, 250 points or more

Hi, here's all the relevant EM error codes. Like Chad suggested (5*), have a look at the service URL to make sure it's correct (make sure it's resolving to IP not DNS).

Otherwise, this sounds like a database issue or a profile problem (have you checked they are associated properly in CCMAdmin)?

Have a look at the link at the bottom of the page, it has some useful information that should help you..

Error Code & Description


Unknown Error


XML Validation Error: Because the request or query was incorrectly formed, it cannot be properly processed.


Authentication Error: An error occurred in the authentication process, and the validity of the appID and appPassword that were submitted cannot be confirmed.


Invalid Authentication: The appID and/or appPassword that were provided are incorrect.


Policy Validation Error: Some generic issue exists regarding determination whether the request is allowed.


Request Denied: The request has been denied (failed Policy Validation) for one or more reasons.


Database Error: The Extension Mobility service received an error while trying to communicate with the database.


AutoLogout Setup Error: The system could not communicate with the AutoLogout service.


Query Type Unknown: The system could not determine whether the query is Device-User or User-Devices.


DirUser Creation Error: Directory integration error occurred.


Proxy Authentication Not Allowed: the appID that is specified does not have rights to log in or log out other users.


Device Does Not Exist: The specified device for login or logout does not exist in the system.


Device Profile Does Not Exist: Either a profile was specified that does not exist or no Logout Device Profile was configured for the specified user.


Device Already Logged In: The system could not log in to the specified device because a user is already logged in.


Device Not Logged In: Could not log out of the specified device because no user is logged in.


Get Device Hoteling Flag Error: The system could not determine whether the device allows Cisco Extension Mobility (also called "hoteling").


Get Device Hoteling Status Error: The system could not determine whether these is a user currently is logged in.


Device Does Not Allow Extension Mobility: The device that is specified is not configured for Extension Mobility.


User Does Not Exist: The userID that was entered for login does not exist in the system.


User Already Logged In Elsewhere: The system denied the0 login because the specified user is already logged in to a different device.

Troubleshooting Extension Mobility in Cisco CallManager:


Please rate useful posts..

dbenattou Wed, 10/08/2008 - 00:55
User Badges:


The problem is resolved.

i have just applied release 4.2.3sr4a, to overcome this issue.



This Discussion