Extension Mobility Error: [6]

Unanswered Question
Oct 7th, 2008
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hello,

i have done an upgrade from 4.2.1 sr1b to 4.2.3.when i try to select the extension mobility service the Error [6] is displayed and cannot be logged.

Please i need help.

Thanks

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Chad Stachowicz Tue, 10/07/2008 - 13:57
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Look into the install Guide... The link for the service changed between the versions! You just need to update the service URL!


Chad

tim.giles Tue, 10/07/2008 - 23:22
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Hi, here's all the relevant EM error codes. Like Chad suggested (5*), have a look at the service URL to make sure it's correct (make sure it's resolving to IP not DNS).


Otherwise, this sounds like a database issue or a profile problem (have you checked they are associated properly in CCMAdmin)?


Have a look at the link at the bottom of the page, it has some useful information that should help you..


Error Code & Description


[0]


Unknown Error

[1]


XML Validation Error: Because the request or query was incorrectly formed, it cannot be properly processed.

[2]


Authentication Error: An error occurred in the authentication process, and the validity of the appID and appPassword that were submitted cannot be confirmed.

[3]


Invalid Authentication: The appID and/or appPassword that were provided are incorrect.

[4]


Policy Validation Error: Some generic issue exists regarding determination whether the request is allowed.

[5]


Request Denied: The request has been denied (failed Policy Validation) for one or more reasons.

[6]

Database Error: The Extension Mobility service received an error while trying to communicate with the database.

[7]


AutoLogout Setup Error: The system could not communicate with the AutoLogout service.

[8]

Query Type Unknown: The system could not determine whether the query is Device-User or User-Devices.

[9]

DirUser Creation Error: Directory integration error occurred.

[10]

Proxy Authentication Not Allowed: the appID that is specified does not have rights to log in or log out other users.

[11]

Device Does Not Exist: The specified device for login or logout does not exist in the system.

[12]

Device Profile Does Not Exist: Either a profile was specified that does not exist or no Logout Device Profile was configured for the specified user.

[18]

Device Already Logged In: The system could not log in to the specified device because a user is already logged in.

[19]

Device Not Logged In: Could not log out of the specified device because no user is logged in.

[20]

Get Device Hoteling Flag Error: The system could not determine whether the device allows Cisco Extension Mobility (also called "hoteling").

[21]

Get Device Hoteling Status Error: The system could not determine whether these is a user currently is logged in.

[22]

Device Does Not Allow Extension Mobility: The device that is specified is not configured for Extension Mobility.

[23]

User Does Not Exist: The userID that was entered for login does not exist in the system.

[25]

User Already Logged In Elsewhere: The system denied the0 login because the specified user is already logged in to a different device.


Troubleshooting Extension Mobility in Cisco CallManager:


http://www.cisco.com/en/US/products/sw/voicesw/ps556/products_tech_note09186a0080093e72.shtml#error6









Please rate useful posts..

dbenattou Wed, 10/08/2008 - 00:55
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hello,


The problem is resolved.

i have just applied release 4.2.3sr4a, to overcome this issue.


Thanks.

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