Transferred Calls - Are they the same as an intercom call

Answered Question
Oct 7th, 2008

We have just installed CM 6.1. We are running into a small problem. Forward no answer internal and Forward no answer external are treated the same if a call comes into the receptionist and she transfers it to another extension. We'd like it to ring 25 seconds then transfer back to the receptionist if it's an external call. But internal calls can just ring until the caller hangs up. Right now all calls ring 25 seconds then transfer back to the receptionist.

Correct Answer by Rob Huffman about 8 years 4 months ago

Hi David,

Sadly, once the External call has been answered by reception and then transferred it is viewed as an Internal Call :(

Hope this helps!

Rob

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Correct Answer
Rob Huffman Tue, 10/07/2008 - 13:12

Hi David,

Sadly, once the External call has been answered by reception and then transferred it is viewed as an Internal Call :(

Hope this helps!

Rob

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