After Upgrade OS to 2000.4.5a on CRS 4.0 Five Services Failed

Unanswered Question


I upgrade the OS from 2000.4.2 to 2000.4.5a, 2000.4.5bSR13, there are 4 services on Control Center with problem even I configured automatically on windows services:

The Services are Cisco Desktop Call/Chat service, Cisco Desktop Enterprise Service, Cisco Desktop IP Phone Agent Service, Cisco Desktop LDAP Monitor Service. Besides from Cisco Desktop Administrator VoIP Monitor there is a error: Could not get devices from Sync Service.


Computer Name CISCOIPCC

Server IP Address,

Server Hostname CISCOIPCC


Hardware Type MCS7835H04

Install Time Tue Jul 25 17:34:13 CST 2006

Last Restart Time Wed Oct 08 14:04:32 CST 2008

Last Failure Time Wed Oct 08 09:09:40 CST 2008

Last Failure Reason Stopped upon request Cisco CRS Node Manager

Properties HP,MCS7835H04,Microsoft Windows 2000,X86-based PC,500

Services CRS SQL Server - Config,CRS Cluster View Daemon,Cisco Desktop Recording & Statistics Service,Cisco Desktop License and Resource Manager Service,CRS Engine,CRS Editor,CRS SQL Server - Historical,Microsoft Distributed Transaction Coordinator,Microsoft SQL Agent,CRS SQL Server - Agent,Cisco Desktop Recording Service,Cisco Desktop LDAP Monitor Service,Cisco Desktop Sync Service,Cisco Desktop Enterprise Service,Cisco Desktop Call/Chat Service,Cisco Desktop IP Phone Agent Service,Cisco Desktop VoIP Monitor Service,CRS Administration,CRS SQL Server - Repository

Version 4.0(4)_Build140

Ugrade Time Wed Aug 02 20:45:46 CST 2006

Description CRS Node 1

Enclosed some captures

Any idea


Walter Flores

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