Call Forwarding doesn't send original Caller ID info (CUCM 6)

Unanswered Question
Oct 8th, 2008
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Is there a setting on CUCM 6.1 somewhere that allows the Caller ID of the person being forwarded to show up on the phone of the forwarded call. ie. I set up call forwarding for my desk phone (CUCM 6.1) to go to my mobile phone. The caller ID that comes up on my mobile is our main office number not the number of the phone calling my desk and being forwarded yet when CFA is not enabled, the CID info shows up at my desk (ip) phone just fine.

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Kenneth Mohammed Wed, 10/08/2008 - 13:26
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Hello,


On the DN configuration page, if you scroll down to the bottom, there is a section called "Forwarded Call Information Display on Device SEPXXXXXXXXXXXX".


Try checking the box that says "caller number" and reset the phone and see if that works.


Hope that helped.

Kenneth Mohammed Wed, 10/08/2008 - 13:41
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OK...scratch the above post..I was reading some other posts, and apparently what you are trying to do is spoof a number that is not in the range of numbers that is not on your PRI, and your telco probably doesnt allow this function. See the following post:


http://forum.cisco.com/eforum/servlet/NetProf?page=netprof&forum=Unified%20Communications%20and%20Video&topic=IP%20Phone%20Services%20for%20End%20Users&CommCmd=MB%3Fcmd%3Dpass_through%26location%3Doutline%40%5E1%40%40.2cc1e7c2



There are a few other posts similar to it if you search using the string "call forward caller id"


Hope that helped.

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