Cisco Unified CCX 5.0.2 and later 5.0.x Standard Has Been Re-Packaged

Unanswered Question
Oct 8th, 2008

If my costumer have a solution witch CCX5.0 Standard with 10 agent in the packaged with the CAD, and now the costumer wants to add on another 10 agent, he orders the re-packaged. The costumber will have a problem with the installation of this 10 new agente in the same server?

  • 1
  • 2
  • 3
  • 4
  • 5
Overall Rating: 0 (0 ratings)
Chris Deren Thu, 10/16/2008 - 08:20

Not sure what you mean by "orders the re-packaged", you can always add more agent seats to an existing environemnt, simply order additinal license for 10 agents.

HTH, please rate all useful posts!


Jonathan Schulenberg Sat, 10/25/2008 - 08:20

The "repackaging" that took place at 5.0(2) is separate from your customer's need to add additional seats. You can order additional seats at 5.0(1) and continue using CAD; however, if the customer upgrades to 5.0(2) or beyond they must upgrade to Enhanced or begin using IPPA as the CTI license is no longer included in Standard.


This Discussion