Cisco Unified CCX 5.0.2 and later 5.0.x Standard Has Been Re-Packaged

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Oct 8th, 2008
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If my costumer have a solution witch CCX5.0 Standard with 10 agent in the packaged with the CAD, and now the costumer wants to add on another 10 agent, he orders the re-packaged. The costumber will have a problem with the installation of this 10 new agente in the same server?

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Chris Deren Thu, 10/16/2008 - 08:20
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Not sure what you mean by "orders the re-packaged", you can always add more agent seats to an existing environemnt, simply order additinal license for 10 agents.

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Jonathan Schulenberg Sat, 10/25/2008 - 08:20
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The "repackaging" that took place at 5.0(2) is separate from your customer's need to add additional seats. You can order additional seats at 5.0(1) and continue using CAD; however, if the customer upgrades to 5.0(2) or beyond they must upgrade to Enhanced or begin using IPPA as the CTI license is no longer included in Standard.


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