Cisco Unified CCX 5.0.2 and later 5.0.x Standard Has Been Re-Packaged

Unanswered Question
Oct 8th, 2008
User Badges:

If my costumer have a solution witch CCX5.0 Standard with 10 agent in the packaged with the CAD, and now the costumer wants to add on another 10 agent, he orders the re-packaged. The costumber will have a problem with the installation of this 10 new agente in the same server?

  • 1
  • 2
  • 3
  • 4
  • 5
Overall Rating: 0 (0 ratings)
Loading.
Chris Deren Thu, 10/16/2008 - 08:20
User Badges:
  • Super Silver, 17500 points or more
  • Hall of Fame,
  • Cisco Designated VIP,

    2017 IP Telephony, Contact Center, Unified Communications

Not sure what you mean by "orders the re-packaged", you can always add more agent seats to an existing environemnt, simply order additinal license for 10 agents.


HTH, please rate all useful posts!


Chris

Jonathan Schulenberg Sat, 10/25/2008 - 08:20
User Badges:
  • Super Bronze, 10000 points or more
  • Cisco Designated VIP,

    2017 IP Telephony

The "repackaging" that took place at 5.0(2) is separate from your customer's need to add additional seats. You can order additional seats at 5.0(1) and continue using CAD; however, if the customer upgrades to 5.0(2) or beyond they must upgrade to Enhanced or begin using IPPA as the CTI license is no longer included in Standard.

Actions

This Discussion