10-08-2008 06:14 PM - edited 03-14-2019 03:01 AM
If my costumer have a solution witch CCX5.0 Standard with 10 agent in the packaged with the CAD, and now the costumer wants to add on another 10 agent, he orders the re-packaged. The costumber will have a problem with the installation of this 10 new agente in the same server?
10-16-2008 08:20 AM
Not sure what you mean by "orders the re-packaged", you can always add more agent seats to an existing environemnt, simply order additinal license for 10 agents.
HTH, please rate all useful posts!
Chris
10-25-2008 08:20 AM
The "repackaging" that took place at 5.0(2) is separate from your customer's need to add additional seats. You can order additional seats at 5.0(1) and continue using CAD; however, if the customer upgrades to 5.0(2) or beyond they must upgrade to Enhanced or begin using IPPA as the CTI license is no longer included in Standard.
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