cancel
Showing results for 
Search instead for 
Did you mean: 
cancel
310
Views
0
Helpful
2
Replies

CCX5.0(2)-Call Distribution

abartolomeu
Level 1
Level 1

Hi!

I call the trigger number and a welcome prompt is displayed but after that the call is not distributed to any agent phone even though the scrip tells so.

What could be the problem?

Thanks,

Ana

2 Replies 2

dsweeny
Level 3
Level 3

How many scripts are you using and how many are reflecting this behavior? How often does this occur?

Hi!

I'm using icd.aef.

Ana

Getting Started

Find answers to your questions by entering keywords or phrases in the Search bar above. New here? Use these resources to familiarize yourself with the community: