Setting Up Account Codes on CallManager Express

ryabutler · ‎10-09-2008

Hello everyone,

How can I setup account codes (for time tracking and billing purposes) on Cisco CallManager Express?

I know using Account Codes and generating reports on CCM4/UCM5+6 are great!

Some of the docs I been reading states that creating a SoftKey called "Acct" is all that is needed. And viewing the reports is via "show call history".

Don't know if this is the best way. Is there another way for setting up account codes and using them on CallManager Express? And how could I generate possible reports or see logs?

Thank you

testeven · ‎10-09-2008

Yes, you can have CME using the ACCT softkey on the IP phones where each user enters

their code.

Refer to:

http://www.cisco.com/en/US/docs/voice_ip_comm/cucme/admin/configuration/guide/cmesoftk.html#wpmkr1015372

Be aware that ACCT code is only supported in SNMP and voice AAA. Here's a config example:

aaa new-model

!

aaa authentication login default none

aaa accounting connection h323 start-stop group radius

aaa session-id common

!

gw-accounting aaa

!

radius-server host auth-port 1645 acct-port 1646 key cisco

radius-server vsa send accounting

The IP phone users must use the ACCT softkey option to enter the code - this can be done

for both inbound and outbound calls on the IP phones. AN example of this is seen with the

below command if you had an active call that the code 8855# was entered for:

Router#sh call act voi | inc Account

AccountCode 8855 <------- this is the ACCT number that I input.

HTH! If it does, please rate :)

Tere.

Regards, Tere. If you find this post helpful, please rate! :)