Calls In Queue Field

Unanswered Question
Oct 10th, 2008

Hi,

Can anyone tell me the exact field where the number of calls in queue is stored in the IPCC database?

Thanks

I have this problem too.
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mikram Fri, 10/10/2008 - 03:25

Hi

Which version of IPCC you are using? Is it production or test environment.

Cheers

Ikram

mikram Fri, 10/10/2008 - 05:59

Also, check if MSDE or SQL2000 is installed on your server?

curtkinetix Fri, 10/10/2008 - 11:51

Hi,

We are using IPCC Express 4.5 and we are running MSDE.

Regards,

Curt

Md. Mijanur Rahman Fri, 10/10/2008 - 06:47

Check the 'RouterCallsQNow' column in the table 'Call_Type_Real_Time' of awdb. You can find the calls in queue of specific call type.

Rate if helpful.

curtkinetix Fri, 10/10/2008 - 11:51

Hi,

Many thanks for your reply. I will give it a try and will let you know.

Regards,

Curt

mikram Sun, 10/12/2008 - 05:14

Curt,

I dont think you can access the .mdf file. You need client software to read sql database table.

Md. Mijanur Rahman Sun, 10/12/2008 - 06:40

Right Geoff, it is not applicable for express setup. I skipped that post, sorry for the inconveniences.

curtkinetix Mon, 10/13/2008 - 01:26

Thanks Guys,

But can you let me know where this field can be found for the epress setup?

Thanks,

Curt

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