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Calls In Queue Field

curtkinetix
Level 1
Level 1

Hi,

Can anyone tell me the exact field where the number of calls in queue is stored in the IPCC database?

Thanks

9 Replies 9

mikram
Level 4
Level 4

Hi

Which version of IPCC you are using? Is it production or test environment.

Cheers

Ikram

Also, check if MSDE or SQL2000 is installed on your server?

Hi,

We are using IPCC Express 4.5 and we are running MSDE.

Regards,

Curt

Check the 'RouterCallsQNow' column in the table 'Call_Type_Real_Time' of awdb. You can find the calls in queue of specific call type.

Rate if helpful.

Hi,

Many thanks for your reply. I will give it a try and will let you know.

Regards,

Curt

Curt,

I dont think you can access the .mdf file. You need client software to read sql database table.

bilashece writes:

>Check the 'RouterCallsQNow' column in the table 'Call_Type_Real_Time' of awdb.

That is exactly true for Enterprise. The original poster stated that they were using Express.

Regards,

Geoff

Right Geoff, it is not applicable for express setup. I skipped that post, sorry for the inconveniences.

Thanks Guys,

But can you let me know where this field can be found for the epress setup?

Thanks,

Curt

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