Cannot save the configuration after zone changing.

Unanswered Question
Oct 10th, 2008

The customer is trying to save the configuration after a Zone changing. The error message is the following:

# copy running-config startup-config

2008 Oct 10 13:22:45 SW1SU %ZONE-2-ZS_INIT_FAILED: Failed to save persistent configuration

2008 Oct 10 13:22:45 SW1SU %ZONE-2-ZS_INIT_FAILED: pss_create failure, code = 0x8048001e, URL = sync:/mnt/pss/zone_zs_active_zset_cfg

2008 Oct 10 13:22:45 SW1SU %SYSMGR-2-CFGWRITE_ABORTED: Configuration copy aborted.

Configuration update aborted: request was abort

or

#copy running-config startup-config

2008 Oct 10 13:22:45 SW1SU %ZONE-2-ZS_INIT_FAILED: Failed to save persistent configuration

2008 Oct 10 13:22:45 SW1SU %ZONE-2-ZS_INIT_FAILED: pss_create failure, code = 0x8048001e, URL = sync:/mnt/pss/zone_zs_active_zset_cfg

Does someone has any idea how to solve this problem?

I have this problem too.
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Michael Brown Tue, 10/14/2008 - 01:53

The root cause is that the CF (compact flash) card is stuck in read only mode for some reason. You need to plan an upgrade to post 3.0.2 or open a case with your service provider to replace the CF card.

sidbartle Tue, 10/14/2008 - 05:53

Are you saying this is fixable? I have 2 9216's that both have this problem, SANOS 3.1(1).

Michael Brown Tue, 10/14/2008 - 10:49

The root cause is the compact flash card. There was a software fix attempted in 3.0.2 but is not 100%. If the problem shows up again, the reload will clear it, but the ultimate fix is to replace the compact flash card with a new one. In some instances, based on your service provider, this may be a complete chassis replacement. This requires license re-homing as licenses are tied to the chassis serial number. I believe it has to do with the number of writes to the CF card. At some point, the card goes into a read only state and reload is the only option to clear it.

sidbartle Tue, 10/14/2008 - 20:55

Thanks mikbrown,

I will get my service provider to get onto this asap. It's interesting they didn't replace it by default on the 3rd and 4th time it happened.

sergperez Tue, 10/14/2008 - 10:11

Hello:

I do this command this evening with no problems.

Try to do a "write erase" first to clean the flash of "strange things".

Also if the "write erase" fails, then you had a problem on the flash memory I do not know if can be write protected by command.

Regards and good luck.

Sergio Perez Molina

Michael Brown Wed, 10/15/2008 - 07:07

The CF is not designed to be write protected by any MDS command. It does have a RO mode, but should not enter this mode with normal MDS operation. Once in RO mode, the only way to set it back to RW (read/write) is by resetting it. That requires a reload of the MDS.

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