I have a solution with centralsed call control and centralised arc console server. The end operators for the arc solution are in 3 different countries, i have an issue with outdialing from the consoles, because the directory is centralised all calls are following the calling search space on the cti ports in the UK. I need the cti ports for each operator to follow the sites calling search space and break out on the local country gateway. Question, can arc have operators with dedicated cti ports using the relevant countries calling search space.
This is certainly possible, essentially you should create unique ARC resources for each country.
These would comprise of your CTI route points for your Pre-CT gateway and Queue Location, CTI Ports for HostPBX, Service-Queues and CallPark.
You should create a different ARC-CSS for each country, each comprising with the associated partitions for the route-patterns for external dialling in that country.
This ARC-CSS should then be assigned to your ARC devices. However, assigning the appropriate PSTN restrictions depends on whether you are using a combination of line and device css, or line-only. So assign the CSS accordingly.
ARC permissions and communities can be also configured within ARC Connect so that Operators only see their own resources, such as their individual queue, callpark dn's.