couldn't import subscriber from Exchange for creating voicemail account

Unanswered Question
Oct 10th, 2008
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I tried to perform search by first name, last name and alias but no luck at all. I confirmed that this user has two valid AD accounts.

Since this user's extension number changed, I deleted his voicemail account with old number and tried to create voicemail account with new extension. That is where the problem started.

The Global Diretory was checked as well. There are two outputs with two userID but same extension number and same device name (MAC).

Any idea or solutions what is going on?

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Overall Rating: 4 (2 ratings)
Brandon Buffin Fri, 10/10/2008 - 12:28
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You can use the Remove Subscriber Properties tool located in \commserver\utilites to remove any previous Unity properties that might be keeping the user from importing.

Hope this helps.


bobsairam Sat, 10/11/2008 - 06:04
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Yes Brandon is correct.You have to remove old user account unity properties .


Tommer Catlin Mon, 10/13/2008 - 08:37
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Also, if you have a large AD environment or issues with slow replications, give Unity some time to "catch up" on the AD changes. They do not always replicate immediately to Unity.

learner2008 Mon, 10/13/2008 - 08:41
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That is what I have now. I navigated all the tree and couldn't find that user.

learner2008 Mon, 10/13/2008 - 08:47
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Yes. It is on the left panel of "Remove Subscriber Properties". I am assuming that I should be able to find the user there then delete it. Am I doing right?

Thanks a lot.

ranpierce Mon, 10/13/2008 - 09:48
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find the user/subscriber, if it is a bunny then right click and remove subsriber properties.

If it is not a bunny then this is not your problem and it might be what tommer said. Replication.

Hope this helps.



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