10-10-2008 09:39 PM - edited 03-13-2019 05:42 PM
Hi All,
i've installed CME 7.0 IOS: 12.4.20T. now i am having a 1 problem which is as follows:
when any call comes in goes to Auto-Attendant and the main greeting gets played with different options e.g. press 1 for dial-by-name, Press 2 for dial-by-ext ... etc
Problem:
those users who have regular cell phones ( like Black Berry, Nokia etc) when they press any option it works for them but few callers are using touch screen phones from nokia or from any other company... so when they press any option, nothing happens
this is what i've configured to direct the calls to AA:
dial-peer voice 201 voip
description CUE Auto-Attendant
destination-pattern 5070
session protocol sipv2
session target ipv4:172.18.220.2
incoming called-number .
dtmf-relay sip-notify
codec g711ulaw
no vad
any input why its happening?
Regards
Muddasir
10-11-2008 12:34 PM
Particular reason that you are using 12.4(20)T? do a sh voice dsp and tell me what your dspware is? Also are you using any hardware or software MTP's? Please paste the entire config.. try 12.4(15)T7 if you don't need 12.4(20)T for some reason..
Chad
10-11-2008 02:52 PM
you say a few callers (with touchscreen phones) are not working, but the bulk are? Based on that information, it sounds as though your config is correct. On one of those touchscreen cell phones, when they touch the number is a DTMF tone played? Have you looked at the setting of those phones to ensure that (once a call is connected) you don't have to send a confirmation key (like enter or #) to encourage the phone to send the digit?
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