10-11-2008 11:17 AM - last edited on 03-25-2019 07:45 PM by ciscomoderator
Hi all
Is there someone who knows a way to make to pick up calls in a hunt group, or something similar?
Regards
10-11-2008 01:07 PM
Hi Alessandro,
You can add the Hunt Pilot # to the Pickup Group if you change the Enterprise Parameter shown below which overcomes this bug;
CSCsb12946 which prevents this feature from working;
Set enterprise parameter (System->Enterprise Parameters->Cisco Support Use 1) Cisco Support Use 1 to CSCsb42763 (case sensitive)
This operation added listbox (Route Plan->Route/Hunt->Hunt Pilot->hunt pilot XXXX -> Call Pickup Group) Call Pickup Group.
From this doc;
http://www.ciscotaccc.com/kaidara-advisor/voice/showcase?case=K11612191
1.- Enter
CSCsb42763 (in mixed case) in the Enterprise Parameter 'Cisco Support
Use 1' under the new group 'Cisco Support use Only' and click update. Only the value
CSCsb42763 in this parameter can enable the configuration. Change the
value to anything else to disable this functionality.
2. Go to Hunt Pilot Configuration page and select a call pickup group from the Call
Pickup Group dropdown list and click update.
CSCsb42763
Call Pickup fails on Hunt List
Issue:
Call pickup fails for hunt list when call is CFA from Route Point in 4.1(2)ES41. This is not the designed functionality for this issue and will break the Call Pickup logic.
Workaround:
Use multiple shared lines & CFNA between each shared line.
Related Bugs
Call Pickup fails when ringing line list member
Symptom: Selecting PickUp or GPickUp does not pickup the call from any of the members of a line group. Condition: CM 4.x Workaround: None. Feature not supported. Further Problem Description: Defect CSCsa66224 may appear to have allowed this feature to work in earlier versions.
Call Pickup from line group member fails after es installed
Symptom: A call is CFNA to a hunt pilot/line group. The call can no longer be picked up. Conditions: Calls CFNA to a hunt pilot. 4.1(2)ES36. Workaround: None
Hope this helps!
Rob
10-11-2008 11:44 PM
Hi Rob.
I'm working on a CUCM 6.01.
We have an hunt-group in any remote office of a bank. We have to distribute inbound calls in broadcast mode over 3 o 4 users. But we need to pick up calls on phones outside the hunt group in the case that no one in the hunt group respond the call.
Thank you
10-12-2008 01:05 AM
The information that Rob has provided will resolve your issue.
Essentially in order to pickup calls from a Hunt Group with a non-member phone, either directly or via group-pickup, then the hunt pilot needs to be assoicated with an appropriate pickup-group.
For example, configure the enterprise parameter as Rob suggested, then you will be able to assign a pickup-group to the Hunt-Pilot.
Once you've assigned the PG to the Hunt-Pilot, assign the same PG to any extension that will require the ability to pickup the hunt-group broadcast call.
Hope this helps.
Rgds
Allan.
10-12-2008 01:39 AM
Ok Guys
tahnk you very much.
I'll try in lab enviroment.
Best regards.
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