I've got a strange issue occurring. When an agent transfers a call to a route point for a different queue the IPIVR repeats the same wav file over and over, even though it should be playing different wave files. The IVR script also contains a Get Digit String which passes the collected digit back to ICM for further routing and the CED is not passed back to ICM. It works correctly if you call the route point directly so the ICM logic and IPIVR logic are correct I know. No matter what is set in the IPIVR to pass back to ICM, ICM doesn't see it. The RCD and TCD records contain no data in the peripheral variables on the transferred call. As I mentioned it shows up and works fine if you call the RP directly. Has anyone else run into this? I'm running ICM 7.1.5 and IPIVR 4.5. I've got a TAC case open too but wanted to check here alos
I have this problem too.