I have a question came up.
My customer has Temenos banking solution and they want to integrate crm of the banking solution with UCCX(they understand that we cannot do any CTI development in UCCX).
Now they already have database and they have to build IVR system using UCCX(like reading the database, updating and deleting tables which we can very well do using queries), however according to temenos guys, they cannot give us direct access to there tables/db due to security issues.
They can only give us information on some middleware, Now i havent seen or worked on such kind of deployments, so not sure if this will work or not.
Can our UCCX integrate with IBX - Websphere - MQ Series middleware?
This issue has become bottleneck for our progress.
Experts needs your say on this.