Dialer has list of calls. Agent gets notification to accept call on phone (soft key?).
After accepting the call, call should get established however this is failing. Once
a phone is in this status it keeps on failing.
Administrator moves the phone to different device pool and back to recover from this or reseting the phoen helps but after some times this issue keeps repeating-
Intermittend issue, no pattern seen.
All 7940 phones. Firmware 8.0(4)