CVP 4.1 Call Server Error

Unanswered Question
Oct 13th, 2008

Hi,

We are having CVP 4.1,ICM 7.5 hosted with NIC controlled VRU only deployment. Currently we are facing a strange issue in our environment ,as some calls to the IVR is getting dropped intermittently and below is an extract of the error logs from the CVP call server.

27938: 172.16.4.12: Oct 13 2008 13:41:36.548 +0700: %CVP_4_1_IVR-3-CALL_TIMED_OUT: Removing CALLGUID: CD2AF1CD-982811DD-BB66B9E1-D3AFAC64 Timed out waiting for instructions from ICM Subsystem. (Client: 172.16.1.5, Timeout: 5s) HTTP req: { CALL_ID=CD2AF1CD-982811DD-BB66B9E1-D3AFAC64, CLIENT_TYPE=IOS, MSG_TYPE=CALL_NEW, RECOVERY_VXML=flash:recovery.vxml, CALL_DNIS=999999999922118, CALL_UUI=, ERROR_CODE=NONE(0), CALL_ANI=sip:[email protected]:5060;user=phone } [id:3015]

27939: 172.16.4.12: Oct 13 2008 13:41:40.189 +0700: %CVP_4_1_IVR-3-CALL_TIMED_OUT: Removing CALLGUID: CF565F32-982811DD-BB6AB9E1-D3AFAC64 Timed out waiting for instructions from ICM Subsystem. (Client: 172.16.1.5, Timeout: 5s) HTTP req: { CALL_ID=CF565F32-982811DD-BB6AB9E1-D3AFAC64, CLIENT_TYPE=IOS, MSG_TYPE=CALL_NEW, RECOVERY_VXML=flash:recovery.vxml, CALL_DNIS=999999999922119, CALL_UUI=, ERROR_CODE=NONE(0), CALL_ANI=sip:[email protected]:5060;user=phone } [id:3015]

27940: 172.16.4.12: Oct 13 2008 13:42:00.814 +0700: %CVP_4_1_IVR-3-CALL_TIMED_OUT: Removing CALLGUID: DBA0C314-982811DD-BB86B9E1-D3AFAC64 Timed out waiting for instructions from ICM Subsystem. (Client: 172.16.1.5, Timeout: 5s) HTTP req: { CALL_ID=DBA0C314-982811DD-BB86B9E1-D3AFAC64, CLIENT_TYPE=IOS, MSG_TYPE=CALL_NEW, RECOVERY_VXML=flash:recovery.vxml, CALL_DNIS=999999999922135, CALL_UUI=, ERROR_CODE=NONE(0), CALL_ANI=sip:[email protected]:5060;user=phone } [id:3015]

27941: 172.16.4.12: Oct 13 2008 13:42:11.689 +0700: %CVP_4_1_IVR-3-CALL_TIMED_OUT: Removing CALLGUID: E21CEE7E-982811DD-BB9EB9E1-D3AFAC64 Timed out waiting for instructions from ICM Subsystem. (Client: 172.16.1.5, Timeout: 5s) HTTP req: { CALL_ID=E21CEE7E-982811DD-BB9EB9E1-D3AFAC64, CLIENT_TYPE=IOS, MSG_TYPE=CALL_NEW, RECOVERY_VXML=flash:recovery.vxml, CALL_DNIS=999999999922144, CALL_UUI=, ERROR_CODE=NONE(0), CALL_ANI=sip:[email protected]:5060;user=phone } [id:3015]

Would really appreciate ,if somebody advise as what could have been wrong here.

Raj

I have this problem too.
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