ICM VRU Problem

Unanswered Question
Oct 13th, 2008

I have installed the ICM 7.0. But I am getting following error in VRU as shown in the screen shot.

I am also not able to open the third party software sybase central.

Please see the attachement for errors and let me know how to solve this issue.

I have this problem too.
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Md. Mijanur Rahman Mon, 10/13/2008 - 19:40

I think you have done any wrong while configuring VRU PG at ICM Configuration Manager. Recheck it, if problem still persists then please attach the screenshots of the 'Peripheral', 'Advance' and 'Routing Client' tab of VRU PG explorer as well.

Patrik Englund Tue, 10/14/2008 - 00:27

Have you enabled the PIM in the Peripheral Gateway setup on the PG? Using correct IP adress and port? Do you have any Firewall between the servers? Have you checked so you have enabled the actual service on the IVR and is using port 5000?

You enables the IVR under Subsystem - ICM by choosing Yes on Service Control radio buttons.

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