CCM 4.1 and CRA 3.5 help!

Unanswered Question
Oct 13th, 2008

Hi guys, I have a CCM and CRA (with aa script) integration on the same server cofigured for Auto-Attendant and a Cisco 3725 with a E1. The CTI RP is associated but when a user call from the PSTN, the AA takes like 15 seconds to answer. Does any one known what parameter should I modify to make the answer faster?

Thanks a lot forum

David

I have this problem too.
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Brandon Buffin Mon, 10/13/2008 - 05:15

David,

Does this happen when you call the route point internally or just on external calls?

Brandon

david-lima Mon, 10/13/2008 - 05:33

Thanks for your mail Brandon, I have this problem only with external calls, If I dial the CTI RP internally, it answers inmediatelly.

Thanks again

David

Brandon Buffin Mon, 10/13/2008 - 05:46

How is the incoming call routed to CRA? A translation rule on the gateway? A translation pattern in CUCM?

Brandon

david-lima Mon, 10/13/2008 - 06:07

Hi Brandon, I have configured a connection plar on the voice-port of the E1 pointing to the CTI RP and it is registered correctly.

Thanks again

voice-port 1/0:15

connection plar 2888 -- CTI RP

David

Brandon Buffin Mon, 10/13/2008 - 06:12

Check the dial peer that 2888 uses to reach CUCM. Do you have more than 1 dial peer to route this call? Could it be trying the first dial peer, failing and using another dial peer to finally route the call?

Brandon

david-lima Mon, 10/13/2008 - 06:30

Thanks for your help my friend, I don't have any other dial peer or tranlation rule that has this pattern, they are different.

Thanks and best regards.

David

david-lima Mon, 10/13/2008 - 07:12

Thanks for your advices Brandon, I reload the CCM and it works fine now.

It was my last resort.

Thanks and best regards

David

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