MWI with CUE 3.2 and CCM6.1

Unanswered Question
Oct 13th, 2008

I have followed Cisco's example on integrating CUE with CCM and it mostly working fine. MWI does not work however and I followed the instructions in this document

http://www.cisco.com/en/US/products/sw/voicesw/ps5520/products_tech_note09186a008027fa9f.shtml#mwi_callman

and tried to troubleshoot our MWI problems with no success. The CTI ports are in a CSS that contains the DN of the phones we are trying to light up. I tried some JTAPI debugging but there is so much info there that I am having a hard time finding any useful info. Any other pointers for troubleshooting this integration?

I have this problem too.
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narendra Fri, 10/17/2008 - 12:00

Brian,

Which version of CCM are you running? CCM 6.0(x). What is the x?

bascheew Thu, 11/06/2008 - 09:12

I have the same version 6.1.2.1000.

I was able to solve the problem by putting the CTI ports in the same CSS as the phones and it works. Which is strange because the CSS I had them in contains the phone partition.

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