disable the CAD to close the call with the customer

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Oct 14th, 2008
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I have IPCCX 4.0(4), can i disbale the agent(CAD) to close the line during the call with customer from the phone.


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ssoberlik Mon, 10/20/2008 - 08:50
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Yes you can disable the CAD to close the call but you must be in the Not Ready state to make a call. The Make Call button is disabled when you are in the Ready state.

helawamry Wed, 10/22/2008 - 13:07
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Thank you for your reply, but i need the desktop agent can't close the call with the client from the physical buttom under the phone set or from soft key end call.

l.mourits Fri, 10/24/2008 - 04:28
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Aha, the famous problem of trying to get a technical solution for misbehavior of individuals.

Answer is: There is no way to do this, other then taking disciplinairy measurements to your agents.


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