Unity 4.2 - Cut Off first greeting

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Oct 14th, 2008
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I've the following problem with my unity 4.2.

Each time we connected to Unity to listen our message, we are missing the first word. The system "... elcome to Unity .." instate of "Welcome to Unity ..."

This problem occur only for the first connection to unity.

Any idea about this problem.

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Brandon Buffin Tue, 10/14/2008 - 06:20
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Try the following. Go to Unity Tools Depot on the Unity server > Switch Integration Tools > Edit Switch Utility. Click Incoming Calls. Increase the value of "Delay before opening". I believe this change will require a restart of Unity.

Hope this helps. If so, please rate the post.


malosse Tue, 10/14/2008 - 06:37
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Hello Brandon

I've seen this information in another post, but when i open this tools, i don't have the button "Click incoming calls" ...

Any idea ?


Brandon Buffin Tue, 10/14/2008 - 06:39
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After opening the Edit Switch Utility, click Edit to edit the configuration. You should then see an "Incoming Calls" tab at the top.


malosse Tue, 10/14/2008 - 06:51
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Hello Brandon

I haven't edit button on my tools ... :-(

Only "New" and "Quit buttons !

If it help you, this is what i can see on the Cisco0002.ini file:

; $COPYRIGHTSTART ********************************************************

; Copyright © 1998-2001 Cisco Systems, Inc. All rights reserved.


; This product is protected by one or more of the following US patents:

; 5,070,526; 5,434,906; 5,488,650; 5,533,102; 5,568,540; 5,581,604;

; 5,625,676; 5,651,054; 5,940,488; 6,041,114. Additional US

; and foreign patents pending.


; Unity and ActiveAssistant are trademarks of Cisco Systems, Inc.


; Cisco Systems, Inc.

; San Jose, California

; U.S.A.

; $COPYRIGHTEND **********************************************************




SwitchSoftwareVersion=3.0(1) or later


[MWI Default]




Brandon Buffin Tue, 10/14/2008 - 07:13
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Interesting. Are you logged in with the unityinstall account or an account with proper privileges? Is this a Callmanager integration?


malosse Tue, 10/14/2008 - 07:45
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I tried to use the tool in UnityAdmin and UnityInstall. Same behavior ...

I look on another file on this server like Siemens or Ericsson and i can look this line on the file:




The section, [configuration], is not présent on "Cisco0002.ini" file

=> it is Callmanager integration.


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