I have this weird problem. I have a callmanager 4.2 and IPCC 4.0.3 and each is on a seperate server. I had the system clock for both servers originally set for AST (GMT+3) and it was set to my region and was working well.
However, to weeks ago, as the time reained the same, it acted as if it is GMT+2, even though the time is shown correctly (GMT+3)
When this shift happened, I decided to set it correctly to the timezone I'm in, and so I changed th Date/Time group to Cairo (GMT+2)and also changed the time in both servers to Cairo and disabled the "Adjust automatically to DST"
However, i found it still behaving as what it would have, if I had it on GMT (laging behind 2 hours). In order for the call center to function correctly, I had to st the clock ahead two hours, so the ipcc would behanveas if it were two hours behind.
(for example: for the ipcc to behave as if it's now 9:00 AM, i would have to set the server's system clock to 11:00 AM)
The problem is that it's showing the time of the server clock on the reports and so all my reports are shifted two hours.
I retarted the server, and even changed the settings to other GMT+2 zones but still no luck.
A quick question: Doesn't the CRS engine get the time and timezone settings from its server ime settings (windows ssytem clock)? or is there other parameters?
really appreciae the help.
Thanks an best regards,