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5
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Unable to log in to CiscoWorks LMS

Velin Georgiev
Level 1
Level 1

Hi all,

when i try to log in to CiscoWorks home page:

https://localhost/CSConm/servlet/login/login.jsp

i get the screen:

HTTP Status 404 - /cwportal/html/cwhp/cwhp.applications.do

type Status report

message /cwportal/html/cwhp/cwhp.applications.do

description The requested resource (/cwportal/html/cwhp/cwhp.applications.do) is not available

I've attached tomcat's stdout.log

Any suggestions?

Thanks!

22 Replies 22

Joe Clarke
Cisco Employee
Cisco Employee

Is this Windows or Solaris?

It is on Windows Server 2003, Standart Edition

I've read your comments about similar posted cases and none of them works for me. There isn't any anti-virus software on the LMS server

What are the Service startup parameter for all of your services?

Sorry, but do you ask me for "startup type" and "log on as" from the Windows Services display, or you ask me for the ouput of the pdshow command?

Anyway, i'm posting both information.

Process:

CiscoWorks Daemon Manager:

C:\PROGRA~1\CSCOpx\bin\dmgtd.exe automatic

Startup type automatic, Local System

CiscoWorks ANI database engine:

C:\PROGRA~1\CSCOpx\objects\db\win32\dbsrv9.exe -hvANIDbEngine

Startup type manual, Local System

CiscoWorks RME NG database engine:

C:\PROGRA~1\CSCOpx\objects\db\win32\dbsrv9.exe -hvRMEDbEngine

Startup type manual, Local System

CiscoWorks Tomcat Servlet:

C:\PROGRA~1\CSCOpx\MDC\Tomcat\bin\tomcat.exe

Startup type manual, Local System

CiscoWorks Apache

"C:\PROGRA~1\CSCOpx\MDC\Apache\Apache.exe" --ntservice

Startup type manual, Local System

error.log is from apache server

Have you ever tried to login through

http://yourservername:1741

or

https://yourservername

??

Hi,

When i try http, the login page is accessed but after i enter credentials, i get the error page (which i described in the first message)

When i try https, the login page cannot be found

are you connecting from a client?

If yes try to login from a browser on the LMS server and report the result.

I'm trying directly from a browser on the server

Neither is what I wanted. I wanted the Windows Service startup parameters from the Services control panel.

Hello,

I am a substitute for Velin about this problem, because he is at leave and we need to solve this problem.

Here is some more information: There are no startup parameters for the CiscoWorks services in the Services Control Panel.

I am attaching some exports from this Control Panel (taken from mmc and sc utilities), but I was not able to include the startup parameters there. If you need any other info or you have some suggestions, please let me know.

Best Wishes, Kliment Karchanov

This looks fine. Please post the NMSROOT/MDC/tomcat/logs/stdout.log and the NMSROOT/MDC/etc/regdaemon.xml. If you are not comfortable posting the regdaemon.xml to an open forum, please open a TAC service request with these files.

Hello,

I have opened a TAC Service Request: 609861987

If you still need any information, let me know

Hi, I've attached the requested files

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