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CUPC 7.0 stays off-line

Alexander.Khlemanov_2
Level 1
Level 1

‎10-14-2008 07:36 AM - edited ‎03-18-2019 09:48 PM

Hi All,

We have got CUCM 6.1 with Extension Mobility, LDAP integration and CUPS setup. When I open CUPC 7.0 and log in, I can control a phone via a CTI link, but I do not have any Presence info - CUPC says that it is offline. Troubleshooting of CUPS shows all green (except MOC - we do not use it). I tried to play with different settings on the CUPS but I still can not get CUPC to get on-line. Any idea what I can possibly do about it?

Thanks a lot.

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2 Replies 2

Alexander.Khlemanov_2
Level 1
Level 1

‎10-14-2008 11:50 AM

Never mind, I have managed to sort it out - the problem was enabled Authentication Module in SIP Proxy CUPS service. I have disabled it and CUPC has managed to get the presence info.

bestadyo.a
Level 1
Level 1
In response to Alexander.Khlemanov_2

‎03-18-2009 06:25 AM

i having the same issue, thank you for the answer , now everything's work fine

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