10-14-2008 07:36 AM - edited 03-18-2019 09:48 PM
Hi All,
We have got CUCM 6.1 with Extension Mobility, LDAP integration and CUPS setup. When I open CUPC 7.0 and log in, I can control a phone via a CTI link, but I do not have any Presence info - CUPC says that it is offline. Troubleshooting of CUPS shows all green (except MOC - we do not use it). I tried to play with different settings on the CUPS but I still can not get CUPC to get on-line. Any idea what I can possibly do about it?
Thanks a lot.
10-14-2008 11:50 AM
Never mind, I have managed to sort it out - the problem was enabled Authentication Module in SIP Proxy CUPS service. I have disabled it and CUPC has managed to get the presence info.
03-18-2009 06:25 AM
i having the same issue, thank you for the answer , now everything's work fine
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