10-14-2008 07:44 AM - edited 03-13-2019 05:43 PM
I am trying to setup a group so that when someone calls into my phone system and it is answered by Unity, users would dial 6 and it will call a hunt list which is 600 to ring through a couple of phones for Technical Support.
10-14-2008 09:09 AM
Hi,
Are you familier with call handlers and caller input?
Basically, you can create a caller input on this subscriber account (for keypad 6) which forwards onto a call handler.
Then you could configure the handler to forward out to the hunt pilot configured in CallManager?
Caller input configuration:
Call Handler configuration:
http://www.cisco.com/en/US/docs/voice_ip_comm/unity/403/administration/guide/ex/SAG_0200.html
Please rate useful posts...
10-21-2008 01:19 PM
So I created my hunt pilot. Internally I can call the extension, 600, that I setup for the gruop and it will ring through all the phones in the group. When I try to create the handler, I cannot get it to forward properly.
10-21-2008 06:56 PM
configure caller input to attempt transfer to X handler, on the handler itself configure the transfer options to "yes, ring subscriber at this extension"
HTH
java
if this helps, please rate
10-22-2008 02:21 AM
Yep, as per Java's last comment, this should do it! 5*
..let us know if you have any more problems.
10-24-2008 11:54 AM
Ok, I setup to the call handler to ring the subscriber's extension but it does not seem to be transferring from Unity to CallManager. I have set this up previously for the Operator to a group and it works. I am just confused. Maybe I will start from the beginning and rebuild it.
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