Is there a way to prioritize CSQs in UCCX? If two seperate calls come in to two seperate applications and then to two seperate CSQs....is there any way to prioritize one call over the other. Also, both CSQs use the same agent resources. So a single group of agents is handling multiple CSQs.
Trust me, I've done it many times. Alos, there's been many discussions on this topic here, so you should be able to perform a search.
HTH, please rate all useful posts!