Is there a way to prioritize CSQs in UCCX? If two seperate calls come in to two seperate applications and then to two seperate CSQs....is there any way to prioritize one call over the other. Also, both CSQs use the same agent resources. So a single group of agents is handling multiple CSQs.
Sure, you can use the Priority step in the script. Remember the prioritzation will only apply if the call ends up in queue, as if there is an agent avaialble that can handle either one of these CSQ calls he/she will receive the first one as there is no way to tell the call to wait as there may be another call coming with higher priority.
But the priority step only applies to calls within a CSQ, correct? I wouldn't think that a priority marking in one CSQ would know about a priority marking in a second CSQ.
Trust me, I've done it many times. Alos, there's been many discussions on this topic here, so you should be able to perform a search.
HTH, please rate all useful posts!
Chris
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