Our customer have CCM 6.1 and want install Cisco Contakt Center Express 5.0 with IPVR.
He has 100 users for IVR and 3 operator for Contact Center.
He has CCX-50-CM-BUNDLE (5 sets for CCX).
On site cisco.com too less information for specification drawing up.
I have made specification:
You can check up that i was not mistaken, and help me with licensing CCX for our customer.