CCX 5.0 spec

Unanswered Question
Oct 15th, 2008
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Hi.


Our customer have CCM 6.1 and want install Cisco Contakt Center Express 5.0 with IPVR.

He has 100 users for IVR and 3 operator for Contact Center.

He has CCX-50-CM-BUNDLE (5 sets for CCX).

On site cisco.com too less information for specification drawing up.

I have made specification:

CCX-50-BUNDLE-OS=

MCS-7816-H3-CCX1

You can check up that i was not mistaken, and help me with licensing CCX for our customer.


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Chris Deren Wed, 10/15/2008 - 05:10
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7816 will not allow you to have 100 agents, please refer to srnd for agent counts per server:

cisco.com/go/srnd


You will agent license seats for each concurrent logged in agent if you require more than the 5 agents you get for free. Not sure what you mean by 100 IVR users? Are they agents to be logged into UCCX?


Chris

Chris Deren Wed, 10/15/2008 - 05:43
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There is no seat license for IVR users, but I would assume you are planning on using some kind of auto attendent with it. I belvie the bundle will only allow you to have 5 or 10 cti ports which means you can only have that many concurrent calls in it.


Chris

sun_sazanov Wed, 10/15/2008 - 06:27
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Sorry. I probably was incorrectly expressed.

I want IVR for 3 port cti ports.


My configuration alows me use 3 Cisco Contact Cente agent and 3 ports for IVR?

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