10-15-2008 04:25 AM - edited 03-14-2019 03:03 AM
Hi.
Our customer have CCM 6.1 and want install Cisco Contakt Center Express 5.0 with IPVR.
He has 100 users for IVR and 3 operator for Contact Center.
He has CCX-50-CM-BUNDLE (5 sets for CCX).
On site cisco.com too less information for specification drawing up.
I have made specification:
CCX-50-BUNDLE-OS=
MCS-7816-H3-CCX1
You can check up that i was not mistaken, and help me with licensing CCX for our customer.
10-15-2008 05:10 AM
7816 will not allow you to have 100 agents, please refer to srnd for agent counts per server:
cisco.com/go/srnd
You will agent license seats for each concurrent logged in agent if you require more than the 5 agents you get for free. Not sure what you mean by 100 IVR users? Are they agents to be logged into UCCX?
Chris
10-15-2008 05:39 AM
Hi.
We want have 3 agent, and IVP for 100 users.
10-15-2008 05:43 AM
There is no seat license for IVR users, but I would assume you are planning on using some kind of auto attendent with it. I belvie the bundle will only allow you to have 5 or 10 cti ports which means you can only have that many concurrent calls in it.
Chris
10-15-2008 06:27 AM
Sorry. I probably was incorrectly expressed.
I want IVR for 3 port cti ports.
My configuration alows me use 3 Cisco Contact Cente agent and 3 ports for IVR?
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