Hunting - Line Group Configuartion

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Oct 15th, 2008
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I created a line group with 3 line group members. I selected distribution as top down. Everytime I call the the hunt pilot number it selects the 2nd DN in the line group. My understanding is that it should select the 1st DN in the list. I have already checked and made sure that all of the DN's are logged into the hunt group. Can anyone assist?



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allan.thomas Wed, 10/15/2008 - 07:45
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Couple of aspects to verify:-

Verify in the route-plan report that there is no duplicate DN for the first DN in the line-group.

Verify that the phone does not have CallForward configured.



tim.giles Wed, 10/15/2008 - 07:48
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There is also a known bug with CCM 4.x which affects the line groups. You may have to re-start the CallManager..


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