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Translation Routing

lmrscheff
Level 1
Level 1

‎10-15-2008 07:05 AM - edited ‎03-14-2019 03:03 AM

Receiving this message: Does anyone have any troubleshooting tips??

"No free routes to send call to translation route IPCC_TransRoute. All 1 routes are in use"

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john.miccio
Level 1
Level 1

‎10-15-2008 07:07 AM

This message typically means that you have run out of Translation Routes and need to add more. It looks like you currently only have 1 Translation Route per CVP/IVR. You can add Translation Routes through the Configuration Manager. There is actually a Translation Route wizard.

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