I am working on a new UCCE Installation version 7.2.4. I have been messing around with the ICMDBA Estimate tool and have a question.
The ICM Administration Guide for ICM has a screen shot of the tool that includes fields for Calls Routed and Call Terminated however I don't have those fields in front of me right now. Am I missing something?
Hey Miccio, long time no talk,
The screenshot from the Cisco document is from an older version of ICM, but the data is basically still there in the new icmdba. Notice that in the new icmdba there is a "records per day" field for the route call detail and termination call detail checkboxes, this is where the "calls routed daily" and "calls terminated daily" fields went.
"Calls Routed Daily" is now the "records per day" field after the Route Call Detail checkbox. "Calls Terminated Daily" generally translates to the "records per day" field after the termination call detail checkbox, but not exactly. A single terminated call can generate multiple tcd records. As a rule of thumb I would multiply your rcd number by 3 to get records per day for termination call detail. Good luck.