Unity Broadcast Messages - can they be sent to Outlook like regular VM?

Answered Question
Oct 15th, 2008
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We have a unified messaging environment with Unity and Exchange.

When I leave a Unity broadcast message every VM account is notified but it does not get delivered to Outlook like a regular VM message.

Is this because the Unity broadcast message is stored locally on the Unity server and then each Unity account accesses it that way rather than each Unity account looking into Outlook like it does for normal VM messages?

Is there any way to get the Unity broadcast message delivered to Outlook?

Correct Answer by tim.giles about 8 years 9 months ago

Hi,


You could set up a distribution list which would forward a message to everyone's e-mail account?


Follow this link for more information:


http://www.cisco.com/en/US/docs/voice_ip_comm/unity/5x/administration/guide/ex/5xcusag240e.html






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phretbored Wed, 10/15/2008 - 11:09
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Right on.

Thanks.

After reviewing the documentation a bit I see there is an All Subscribers public distribution list built into Unity by default.

I think a test broadcast message sent to this list/extension might work...unless it is the same list that the Unity broadcast messages are already going to?

In that case I will have to create a new list that mirrors the Unity accounts and test it out.

allan.thomas Wed, 10/15/2008 - 11:37
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Further to the good information provided by Tim, as your Voicemail is Unified have you considered a simpler solution by configuring a shared exchange-mailbox?


For example create a shared mailbox for HelpDesk, import this account into Unity and assign it a unique DN, or create a routing rule if the DN is not a DID.


Once you have created the account in Unity, modify the messaging settings for MWI. Under the X, click Add and enter each HelpDesk agent DN in turn saving before you add the next.


Not only when message is dropped into the HelpDesk account, all the HelpDesk agents will receive MWI also. If the message is read MWI is turned off.


Rgds

Allan.

phretbored Wed, 10/15/2008 - 14:03
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I sent a test message to the built in All Subscribers distribution list and it showed up in Outlook!

Nice!



ranpierce Thu, 10/16/2008 - 07:38
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just want to let everyone know that a broadcast message and a message to a DL are different.


BM is a message that goes to all subscribersn and that subscriber has to listen to it before they can listen to other messages.


Also I am pretty sure that MWI does not light with a straite BM. I have figuered out at workaround though as have others.


Randy

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