CUPC Video on IP Phones

Unanswered Question
Oct 15th, 2008

Does the video option on CUPC only work with softphones or is this suppose to work with IP phones as well?

Trying to see if this is a limitation or if I just don't have my configs setup correctly. When I try and switch to Deskphone, I don't have the option to use the video.

I have this problem too.
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bwilmoth Tue, 10/21/2008 - 13:57

Softphone is nothing but a software acts as a telephone and CUPC includes softphone. You can view video images in conversations with the People who use Cisco Unified IP Phone model 7985. So, before you use video option you must set the phone mode to soft phone.

echaubet Tue, 01/06/2009 - 05:24

Hi,

The CUPC for video only works in Softphone mode.

In DeskPhone, you must use CUVA.

Hope this helps.

SAN J Tue, 01/06/2009 - 08:49

Thanks echaubet. I did come to the same conclusion eventually.

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